Frequently Asked Questions

We provide commercial cleaning services for a wide range of businesses including office buildings, medical and dental facilities, schools, churches, gyms and fitness centers, retail stores, warehouses, hotels, apartment buildings, and industrial facilities. If you have a commercial space that needs cleaning, we can likely help.

We serve the greater Portland, Oregon metropolitan area including Portland, Beaverton, Hillsboro, Tigard, Tualatin, Lake Oswego, Milwaukie, Gresham, and surrounding communities. Visit our service areas page for a complete list.

Yes, Total Building Maintenance is fully licensed, bonded, and insured. We carry general liability insurance and workers' compensation coverage to protect both our clients and our employees. We're happy to provide certificates of insurance upon request.

Yes, all of our cleaning technicians undergo thorough background checks before being assigned to any client facility. We take the security of your business seriously and only hire trustworthy, reliable team members.

We offer a comprehensive range of commercial cleaning services including daily janitorial services, carpet cleaning, hard floor care, window cleaning, restroom sanitization, disinfection services, post-construction cleanup, and more. Visit our services page for a complete list.

Absolutely. We offer flexible scheduling to minimize disruption to your business operations. Many of our clients prefer evening, overnight, or weekend cleaning. We'll work with you to find a schedule that fits your needs.

The optimal cleaning frequency depends on your facility type, foot traffic, and specific needs. Many offices benefit from daily or 3x weekly cleaning, while others may need only weekly service. During your consultation, we'll recommend a schedule based on your specific situation.

Yes, we offer comprehensive green cleaning services using Green Seal certified and EPA Safer Choice products. Our eco-friendly cleaning program delivers the same thorough results while being better for indoor air quality and the environment.

Our pricing is based on several factors including facility size, type of space, cleaning frequency, and specific services required. We provide free, no-obligation quotes after evaluating your facility. Our pricing is transparent with no hidden fees.

We offer flexible service agreements to meet your needs. While some clients prefer the stability of annual contracts, we also offer month-to-month arrangements. We're confident in our service quality and don't believe in locking clients into agreements they're not comfortable with.

Yes, we offer one-time cleaning services for special situations like post-construction cleanup, move-in/move-out cleaning, special events, or deep cleaning projects. Contact us to discuss your one-time cleaning needs.

We maintain quality through comprehensive training programs, detailed cleaning checklists, regular supervisor inspections, and ongoing communication with clients. We also conduct periodic quality reviews and encourage client feedback to continuously improve our service.

Your satisfaction is our priority. If you're ever not satisfied with our service, contact us immediately and we'll address the issue promptly. We stand behind our work and will re-clean any areas that don't meet your expectations at no additional charge.

Yes, we provide 24/7 emergency cleaning services for situations like floods, storms, vandalism, and other urgent cleaning needs. Call our main number at (503) 327-4999 for emergency service.